Returns Policy

Thank you for shopping at Desire Btq. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free returns policy.

Returns: You can return any item(s) within 30 days of receipt for a refund, exchange, or store credit. Please note that we cannot accept returns for the following items:

• All sex toys, where the packaging/ box has been opened, unless the item(s) are considered damaged or faulty.
• Lingerie, which has been used or where the hygiene seal, tags or labels have been removed.
• Hosiery which has been used and where the seal is broken.
• DVDs if they've been opened and used.

To initiate a return, please contact our customer service team by email or phone. We will provide you with a returns authorization number and instructions on how to return your item(s). Please note that we do not cover the cost of return shipping.

Refunds: Once we receive your returned item(s), we will inspect them and issue a refund to your original payment method within 7 business days. Please note that it may take up to 10 business days for the refund to appear on your account, depending on your bank or credit card issuer.

Exchanges: If you would like to exchange an item, please contact our customer service team to request an exchange. We will provide you with a returns authorization number and instructions on how to return your item(s). Once we receive your returned item(s), we will process the exchange and ship your new item(s) to you.

Store Credit: If you prefer, we can issue you a store credit for the value of your returned item(s). You can use this credit to purchase any item(s) on our website.

Damaged or Faulty Items: If you receive a damaged or faulty item, please contact our customer service team within 7 days of receipt. We will provide you with a returns authorization number and instructions on how to return your item(s). We will replace your item(s) or issue a refund, depending on your preference.

Thank you for choosing our online lingerie business. If you have any questions or concerns about our returns policy, please do not hesitate to contact us.