Due To COVID-19, Your Order Will Deliver In 5 Days Minimum.
Due To COVID-19, Your Order Will Deliver In 5 Days Minimum.
Cart 0

Returns Policy

Returns, Refund and Cancellation Policy

We operate a returns policy for faulty items. Should you need to return any item to us for any reason please contact us first by e-mail - see our Contact page.

There are a few things we can’t exchange or refund, these are;

  • All sex toys, where the packaging/ box has been opened, unless the item(s) are considered damaged or faulty
  • Lingerie, which has been used or where the hygiene seal, tags or labels have been removed
  • Hosiery which has been used and where the seal is broken
  • DVDs if they’ve been opened and used
  • Faulty Goods

    If any of the items are faulty we will either refund the cost amount in full or send you a replacement free of charge.

    Exchanging goods

    If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item.

    Changing or cancelling an order

    Cancelling your order. You have the right to cancel your order within 7 working days from the date you received your order. To cancel your order please contact us in writing within 7 days.

    If you would like to amend your order and the order has not been dispatched we will happily take payment of the extra items and send all items out together. If your order has already been dispatched we cannot add anymore items and you will be required to place an additional order.

    Will any return costs be refunded?

    If you return something because of an error on our part or because it's damaged or defective, we will refund any charges incurred in returning the item to us (either by a personalised pre-paid return label or by refunding your return postage costs – upto 2nd class postage only).

    We'll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

    My Payment Card has changed/expired. How will I receive my refund?

    We process all refunds to the original card used when you placed your order. If your card has expired we will send a cheque to cover any refund costs.

    When will I receive my refund?

    We action all refunds the same day we receive the goods back and it can take up to 3 working days for the refund to show on you card.